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Refund and Return Policy

Last updated: March 05, 2023

Thank you for shopping at Papiput Yarn.

If for any reason, you are not completely satisfied with a purchase, we invite you to review our Refund and Return Policy.

The following terms are applicable for any products that you purchased with us.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to CV. Papiput Indonesia, Papiput Yarn, Jalan Merpati 2 No.11, Depok Jaya, Pancoran Mas, Kota Depok, Jawa Barat 16432, Indonesia.

Items refer to the items offered for sale on the Service.

Orders mean a request by You to purchase Goods from Us.

Service refers to the Website.

Website refers to Papiput Yarn, accessible from https://papiput.com

You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Overview

Our refund and returns policy lasts 14 days. If 14 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused, with the label intact, and in the same condition that you received it.

Several types of goods are exempt from being returned. Books, magazines, patterns, and sale items are not eligible for a refund or return.

Additional non-returnable items:

  • The yarns are made to your specifications, personalized or customized
  • Gift cards
  • Downloadable patterns
  • Sale items

To complete your return, we require a receipt or proof of purchase.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of working days.

Late or missing refunds

  • If you haven’t received a refund yet, first check your bank account again.
  • Contact your credit card company, it may take some time before your refund is officially posted.
  • Contact your bank. There is often some processing time before a refund is posted.
  • If you’ve done all of this and you still have not received your refund yet, please contact us at orders@papiput.com.

Sale items

Only regular-priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged from our end. If you need to exchange it for the same item, send us an email at orders@papiput.com and send your item to Papiput Yarn, Jalan Merpati 2 No.11, Depok Jaya, Pancoran Mas, Kota Depok, Jawa Barat 16432, Indonesia.

Please refer to Shipping Returns below in processing and sending the items you wish to exchange.

Shipping returns

To return your product, you should mail your product to:

Papiput Yarn
Jalan Merpati 2 No.11
Depok Jaya, Pancoran Mas
Depok, Jawa Barat 16432

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

We cannot be held responsible for items damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without an actual receipt of the items or proof of received return delivery.

Gifts

If the items were marked as a gift when purchased and then shipped directly to you, You’ll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to you.

If the items weren’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give it to you later, we will send the refund to the gift giver.

Contact Us

If you have any questions about our Refund and Return Policy, please contact us:

By email: orders@papiput.com

By visiting this page on our website: https://papiput.com/contact

By phone number: +62-852-1000-6229

Need help?

Contact us at orders@papiput.com for questions related to refunds and returns.